Since our founding, we’ve helped many medical, dental, and health-care practices reduce overhead, improve patient satisfaction, and reclaim time otherwise lost to administrative tasks. We’re proud to serve as trusted partners to providers seeking to modernize operations without sacrificing quality.
We provide a comprehensive suite of virtual assistant services tailored to medical and health-centered practices:
Each assistant is trained for HIPAA compliance, skilled in medical vocabulary, EMR workflows, and ready to integrate seamlessly into your prac
What Makes Us Unique |
Benefit to Your Practice |
|---|---|
| Healthcare-Founded Expertise: Our leadership has decades of experience in both clinical care and practice operations. | You get VA support that’s built on understanding of the medical field—accuracy, privacy, workflow matter. |
| Significant Cost Savings | Outsourcing virtual assistance through us can cost up to 70% less than equivalent in-house staffing. |
| Tailored Match & Continuity | You get assigned VAs who match your needs, style, and stay consistent — no rotating strangers. |
| Flexible, Outcome-Oriented Support | Scale up/down as you need; we take care of the administration so you can focus on patient care. |
| Strong Leadership & Training | Our founders hands-on in building teams and systems. Everyone is well trained. |
Our founders, healthcare practitioners themselves, recognized how much time is lost to non-clinical tasks. They envisioned a service that would allow practices to retain high standards, improve patient care, and free providers from the back-office overload. That idea led to Cool Blue VA—where experts in medicine and practice operations combine forces to serve practices virtually but with real impact.
Dr. Michael Lam holds a BS from Oregon State University, MD from Loma Linda University School of Medicine, and a Master’s in Public Health. With over 40 years in the healthcare industry—and experience running a private practice—he pioneered the use of virtual assistants in medical settings to improve efficiency and patient care.
Justin Lam earned a BS in Biology from Pacific Union College, California. He is board certified in anti-aging health (ABAAHP), holds credentials FMNM and CMRM, and is an international best-selling author. Justin is responsible for day-to-day operations at Cool Blue VA. He has extensive experience training and leading back-office teams, and is passionate about maximizing practitioners’ time, financial health, and practice efficiency through our virtual assistant model.
