Dr. Brandon Bright had worked with several virtual assistants in the past—none lasted long or met his expectations. That changed when he partnered with Cool Blue VA and was matched with Alyssa, a skilled and proactive VA who transformed his marketing and daily operations. With her support, his practice now enjoys: Consistent, high-quality digital content […]
Read the ArticleDr. Clifford Young, a cosmetic and comprehensive dentist in Arcadia and Upway, was struggling with staffing issues that impacted his front desk operations and overall efficiency. But after partnering with Cool Blue VA, everything changed. With virtual assistant support, Dr. Young’s practice has seen: Streamlined insurance verification & front desk tasks Improved AR days & […]
Read the ArticleSandra from Mountain View Rehabilitation Medical Associates in Grass Valley, CA, shares how Cool Blue VA’s virtual medical scribe service has revolutionized their workflow. By streamlining tasks like benefit checks, insurance verifications, and note-taking, Sandra and her team can now focus on what truly matters—providing quality patient care. The time saved has been a game-changer! […]
Read the ArticleThis OBGYN clinic in Atlanta, Georgia, specializes in women’s health, pregnancy care, and childbirth, but like many practices, they faced challenges with billing and insurance verification—until they brought in virtual assistants NJ and Danica. With their help, the clinic has experienced: Smoother billing & insurance verification Increased patient flow thanks to proactive outreach Better website […]
Read the ArticleDr. Joseph Bettencourt, a primary care physician in Paso Robles, California, struggled to find trained staff for his solo practice—especially for handling electronic health records (EHRs). But after hiring a virtual assistant from Cool Blue VA, everything changed. With virtual assistant support, Dr. Bettencourt’s practice has seen: Improved efficiency & patient care Higher reimbursement & […]
Read the ArticleJoan Romboli, owner of Landmark Family Health Care in New Hampshire, shares how virtual assistants (VAs) have transformed her practice. With the help of Cool Blue VA, Joan has seen: Increased efficiency Improved work-life balance for her employees Reduced stress in the workplace Impressed by the quality of service, Joan has even referred other offices […]
Read the ArticleRunning a practice is a monumental and seemingly never-ending journey. It didn’t start at 8 am when you opened your doors. No, this took decades of dedication, early mornings and late nights, passing a litany of exams, finishing graduate school, learning the business, hiring the right individuals, and delivering the best patient care. Let’s examine […]
Read the ArticleNothing hurts a practice more than a provider completing work and not receiving compensation due to a denial from an insurance company. While serving this patient, you wasted the patient’s time, the provider’s time, materials, documentation time, and finally, the time your front office used to submit the claim. When you add it all up, […]
Read the ArticleThe Challenge MSC, an 8-provider medical practice, was grappling with a significant call handling challenge. They were receiving an overwhelming 5000+ calls every month, but a troubling 40% of these calls were being abandoned or missed. Patients were enduring an average wait time of 7 minutes before speaking with a representative. These issues were affecting […]
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