Sandra from Mountain View Rehabilitation Medical Associates in Grass Valley, CA, shares how Cool Blue VA’s virtual medical scribe service has revolutionized their workflow.
By streamlining tasks like benefit checks, insurance verifications, and note-taking, Sandra and her team can now focus on what truly matters—providing quality patient care. The time saved has been a game-changer!
Hi, my name is Sandra, and I’m with Mountain View Rehabilitation Medical Associates in Grass Valley, California. We have three to four physical medicine doctors here, along with a fully staffed physical therapy department. Our specialty is physical medicine and rehabilitation.
Before working with Cool Blue VA, we struggled with workflow inefficiencies. Multiple distractions were pulling us away from our most important, detailed work. Having the support of a Cool Blue VA assistant has allowed us to streamline our processes and take a more focused, concentrated approach to critical tasks.
We had previously tried reassigning office tasks among the team and cross-training staff, but this approach has been a true game changer. The quality of our work has improved immensely. It’s almost like having a “wingman”—someone always available to step in with assistance when needed. Most importantly, this has given us more time to spend with our patients and those walking through the front door.
We’ve saved a tremendous amount of time on benefit checks, insurance verifications, and note-taking. Chart preparation and maintenance now take less than half the time they used to. Beyond the time savings, having that dependable “wingman” in the background reduces stress, knowing the details are being taken care of. It’s reassuring to have someone you can reach out to at any time and get immediate support.
For any practices facing similar struggles, I would highly recommend Cool Blue VA. Their assistants come well trained in EHR systems and are essentially ready to go from day one.
I want to give a big shout-out to Roger, our Cool Blue VA assistant. He has been such a huge help—always dependable, supportive, and a pleasure to work with. We’re now going on about two years with him, which is amazing. Other offices would be jealous to have the level of support we get from Roger. His help has been invaluable, and we’ve truly enjoyed working with him every single day.
