Dr. Joseph Bettencourt, a primary care physician in Paso Robles, California, struggled to find trained staff for his solo practice—especially for handling electronic health records (EHRs). But after hiring a virtual assistant from Cool Blue VA, everything changed.
With virtual assistant support, Dr. Bettencourt’s practice has seen:
Thanks to Marlene, their dedicated VA, the practice now runs more efficiently than ever. If you're a solo practitioner or clinic looking for affordable, trained virtual assistants, Cool Blue VA can help.
Good afternoon. My name is Dr. Joseph Bettencourt. I’m a primary care physician practicing family medicine in a private solo practice in Paso Robles, California. We currently care for approximately three to four thousand active patients.
One of the biggest challenges we faced was staffing. Because we are located in a small area, it was difficult not only to find enough people but also to find staff trained on our electronic health record (EHR). Too often, we had to hire individuals who lacked the right training or had expertise in other areas, which required significant time and expense for training—only to discover they weren’t the right fit.
That all changed when we partnered with Cool Blue VA. We could not be happier with the virtual assistant assigned to us. She is kind, smart, diligent, dependable, and very easy to work with. She shows up consistently, and for the first time we are no longer worried about constantly searching for the next employee. Morale in the office has improved, and our workflow has become far more streamlined.
Our virtual assistant now takes on a significant portion of the front office workload—up to 40 percent. This has allowed us to become more efficient, see more patients, meet demand, and ultimately improve patient satisfaction. Reimbursement has also increased, largely due to higher volume. Just as importantly, her efficiency has allowed us to finish our work on time and go home with peace of mind.
Hiring a virtual assistant through Cool Blue VA has been one of the best decisions of my career, particularly in terms of improving efficiency. The communication within the office has improved, the atmosphere is calmer, and we consistently end the day on time.
We are very thankful for Marlene, our virtual assistant. She is conscientious, kind, and a perfect fit for our practice. We are grateful to have her as part of our team, and I could not recommend Cool Blue VA more highly.
