Dr. Clifford Young, a cosmetic and comprehensive dentist in Arcadia and Upway, was struggling with staffing issues that impacted his front desk operations and overall efficiency. But after partnering with Cool Blue VA, everything changed.
With virtual assistant support, Dr. Young’s practice has seen:
Thanks to Cool Blue VA, Dr. Young now has a more systemized and efficient practice. If you're a dental professional looking for affordable, trained virtual assistants, Cool Blue VA can help.
My name is Dr. Clifford Young. I practice at Young Dental Health Center and also at Premier Dental Aesthetics in Arcadia. Our practice is general dentistry, but we focus heavily on cosmetic and comprehensive dental treatment. We spend a lot of time training so that we can treat patients from basic fillings all the way to complex implant procedures.
One of the biggest challenges we faced in our office was staffing. Much of my front team’s time was being consumed by tasks that pulled them away from patient care. When we discovered Cool Blue VA and how it could integrate into our practice—taking on some of those front-desk duties so my team could focus on the patient experience—it was a godsend. We’re really glad we chose them.
Before Cool Blue VA, we tried other virtual assistant companies, but we felt they lacked the IT components we needed. They didn’t provide HIPAA compliance, and integration was difficult. With Cool Blue VA, it was a completely different experience. Their IT support integrated seamlessly into our practice management software.
From day one, we were able to utilize a VA who was not only very well trained but also had dental experience. The impact on our business has been threefold:
The metrics have been impressive. Before Cool Blue VA, our AR days typically ranged from 35 to 40 days. Since implementing them, that number has dropped to just 18 to 20 days. That’s been one of the most impactful improvements in our practice.
It has also improved my personal life. I practice with my wife, who handles operations. She used to spend a lot of time on insurance posting, verification, and follow-ups. Now, with Cool Blue VA handling those tasks, she has more time to focus on scaling the business. With less stress on her, there’s less stress on me, and our lives are much happier. It’s hard to measure, but we both agree our VA has played a significant role in reducing our workload.
For practices that are struggling, my advice is to figure out why. Is it because systems aren’t in place? Is the business not running efficiently? If so, you need to figure out what can be outsourced. That’s advice I got from one of my mentors, and it’s why I turned to Cool Blue VA.
Another benefit is their onboarding process. They offered a free trial, which allowed us to implement a VA without a huge upfront cost. Other companies charge an arm and a leg just to get started. Cool Blue VA also shared resources from other practices—apps, checklists, tracking tools—which made implementation much easier.
Their virtual team members are truly plug-and-play. They’re well trained, verbally skilled, and able to integrate immediately. With other companies, I often ran into language barriers. With Cool Blue VA, communication has been seamless because of the high level of training their team members receive.
Overall, Cool Blue VA has been essential in helping us systemize and grow our practice. I’m grateful for their service and highly recommend them. A big thank you to the Cool Blue VA team for running such a great business.
